Today we started having issues with a group of our UAT folks and other staff. A bunch of us can not see imbedded images in TR (184.108.40.20669) with our own local installation with IE11, newest Firefox and Chrome. It is no all cases however…
When I go the cases in Test Suites and Cases a lot of us get the broken link icon. If we click in it it just churns with an icon. In one cases 1 imbedded image is seen but the others are broken.
How are the imbedded images stored and if they are converted to files - where are those files stored?
EDIT: Found them in the Attachments table. I see there is a reference to Case_id and Project_id. The problem seemed to center around cases that were copied to another project. We eventually got them back - even though I did it I am not sure how we fixed it. Will find out the details and post them.
EDIT 2: From the Dashboard:
- Select BKS-QA (original test suite)
- Click on the tab ‘Test Suites & Cases’
- Select BKS
- Open a case with an Image (Add Note has an image)
- Select Edit
- Don’t change anything, Cancel
Now go to back to your Dashboard and select BKS-UAT (this is a copy of the BKS - QA suite) and go to Test Runs & Results and open your test run. You should now be able to see your images.
The users who originally opened/viewed the original test cases in the BKS - QA suite - could see the images in the copied suite. It was users who did not view any of the cases in the original suite, that could not see the images in the copied suite (BKS - UAT).