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What Metrics Should You Be Using?

This is a guest posting by Justin Rohrman.

Nearly all the testers I know react negatively to metrics programs. They argue that measurements are rarely measuring the things we think they are, people can change their behavior to drive the metrics in a direction management wants to see, and it can be easy to get the wrong idea about what is happening when reading a number with no supporting story.


This is a companion discussion topic for the original entry at http://feedproxy.google.com/~r/gurock/~3/fHzkBWn8SuQ/