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Users Duplicated in TestRail


We are integrated to ldap but have notice that a few users are duplicated in our database.

The user name and email are the same in the user information.

Can you give us any ideas on why these users are be being duplicated?



Hello Cynthia,

Thanks for your posting! Would it be possible to send a screenshot of two users with the same email/username to our help desk at Using the exact same email address for multiple users is not possible usually because there’s a unique index on the email address (and additional validation checks by TestRail) but we are happy to review this.