One of our developers who has access to Test Rail, is not able to see any treciability via JIRA.
He loges into JIRA
Go to a User Story (which has test cases against it. Some are executed pass/fail)
Click on Login to Test Rail.
He logges in.
Come back to the US and refresh
He agains sees the ‘Login to Test Rail button’
All other users are able to view test cases, traceability