I am writing up a document in Word that needs to link to individual tests as well as Test Runs. I find that the url for these does not take the user to the desired page, but to the Dashboard.
I found previous related threads, but these specifically mention Excel as the common denominator:
My issue is occurring when the link is in Microsoft Word. I tested the links in PowerPoint and found the same behaviour.
The same urls do work correctly when included in an email (tested in Outlook and gmail) as well as when pasted directly into the browser.
Based on discussion in previous threads, I found the dashboard redirect occurs when I am already logged in to TestRail, but not if I am logged out of TR.
I tried the suggestion here with no success (my default browser is Chrome)
Based on the above, this issue seems to occur in Microsoft Office documents (Word, Excel and PowerPoint)
I have no issues with urls for other sites e.g. Jira issue urls.
Please consider investigating this matter and making the necessary changes to ensure links to Tests, Runs, etc. are working correctly regardless of browser, and regardless of whether the user in logged in or not.