We have integrated Testrail/JIRA via the JIRA plugin but are unable to select any of the fields in the Push Defect dialog.
- We are using per-project integration
- JIRA ver 5
- Plugin config is as follows:
- user JIRA credentials have been set up user Settings.
Results: When I hover over one of the fields in the Push Defect field, a “No” symbol (circle with a line through it) icon appears. This happens over all fields. I cannot upload a screenshot (new user) but does not capture the symbol anyway unfortunately.
I suspected this was something to do with JIRA REST API but confirmed it’s configured to accept remote API calls.
I then suspected an issue with Okta Identity Management but confirmed I was logged in via Okta (also, the plugin should circumvent any authentication mechanisms if the API information is accurate no?)
So I am at a loss at the moment as to how I can get the integration to work. Please help.