I completely agree with donna.fredericks comment of Dec’17. I’ve seen a similar question/query raised on this same issue a few times on this forum, and I think that the responses telling us that you must just save what you’ve done and simply add a new test result for the rest of the test steps that you have remaining, amounts to a terrible user experience. I think it’s really poor for a test management tool. There seems to be no admission to this either, or any interest at all in fixing it, when it really is quite antiquated.
It’s terrible for when you want to look back over your test results and read through a test with all the test steps including the relevant tests steps. I’ve only used a couple of other test management tools but both of them enabled steps so far to be saved and enabled resuming where you left off. Neither of them had a window that just closed and then when you try to resume, had all your results and screenshot deleted from the steps.
TestRail is generally OK otherwise, although the formatting (using * *, ** **, etc. to make test bold or in italics) doesn’t work a lot of the time, especially when you copy and paste test steps. It’s not the best though, and you don’t have to spend a fortune to get something better, so I’d be happy if our company switched to something else to be honest.
Is there really no way that this will be looked into?