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Unable to integrated to JIRA due to JIRA removed support of user names


while integrating JIRA to Testrail, we do require Jira Username (not emailid) and password.
But as per JIRA I am not able to see the username in the users list.

with the reference of this, I understand Jira removed username support

would you please help how integrate and push the defects to JIRA?


Hi there,

Thanks for the post! With the recent changes made by Jira effectively doing away with usernames for authentication, you will need to use the email address associated with your Jira account when setting up the integration in TestRail. We will be updating the UI and documentation to reflect the new requirements with the next TestRail update.

If you have any further questions or issues with setting up the integration, please reach out to the support team at and we’ll be happy to help.