I hope you’re still around as you seemed to have helped plenty of users above with their JIRA/Testrail integration issues and am hoping you can help with mine.
I’m getting the following error message when I do a mouse-hover over a defect link:
“Plugin “Jira_REST” returned an error: Invalid HTTP code (404). Please verify the address of your JIRA installation in the configuration settings and that TestRail can reach your JIRA server.”
I don’t have TestRail admin access (yet), but am working with an admin locally. He has confirmed the address of our JIRA installation in the configuration settings and that TestRail can indeed reach our JIRA Server.
I’d be more than happy to supply debug logs (confirmed deploy_debug is set to ‘true’) in config.php, however, have not been able to locate these logs unless they are the daily logs found under /opt/testrail/logs/ directory.
I have more data points to share but would like to get your input first on best place to start given the above error.