Edit Wrongfully posted here. Is a support issue. Unable to delete.
I am playing around trying to find the right way to migrate my JIRA and Confluence server installations to cloud. Unfortunately it is not as easy as stated in Atlassians documentation.
This has led me to register a few cloud test sites. Now I face an issue when trying to install this addon on all my sites. It went well on the first site but when trying to do the same on number 2 and 3 it fails with this errormessage:
An error occurred while provisioning the user for this add-on. Please try installing it again, and if then problem persists then contact Atlassian support.
Atlassian support tells me to contact the vendor in question as they need to do something on their side. Here is the reply from Atlassian:
As for paid add-ons, this is a known issue as the license details matches a subscription that already exists on the add-on vendor’s side. In this case, you will need to check with the vendor directly so they can make the change and disable the previous subscription and enable the new one
Appreciate your help.