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TR Safari Plug-in doesn't displayed linked TR cases or Test Runs

I have created and referenced the JIRA item for TR Cases and Test Runs, but when I open the JIRA item in Safari this is all I see:

when I click the ‘Log in to Test Rail’ link it just brings me to our TR Dashboard, where it shows that I am clearly logged on. when I open that same JIRA item on Chrome I see the Test Run and any linked cases:

Safari Version 13.1 (15609.
TesRail Cloud
Chrome Version 80.0.3987.163

We have users on Safari are experiencing this issue as well