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Timeout errors suddenly with existing JIRA integration


Our JIRA integration for push defects suddenly broken this past week. We receive a timeout error when trying to open the defect from in testrail. Our Jira admin notes no changes to the fields or permissions of users.

I’ve turned every field in our customization on/off and pinpointed a couple key issues.

  1. There are two fields with cause the timeout error: Project and Priority. I cannot have these enabled or the form times out.

  2. Once I turn off fields from #1, the form will load, however there are a few fields that I can no longer edit when they are in the form:

Issue Type (this is required by JIRA, so I can’t send the form without it populated)

Any ideas on how to resolve this? I’m uncertain if it’s a JIRA issue or Testrail issue.