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Three Steps to Better Measurement


A few years ago I was working at a software company that was releasing a new product for the iPad. Our initial release of the product went to a small customer and was used lightly by a couple of people. They were happy, and the product was doing most of what it should. We considered the release a success, and rapidly moved on to larger customers with more users. More customers using the product in a wider variety of scenarios and heavier load on our servers led to some issues being found in production.

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