I thought to further extend using of TestRail templates for rather a different purpose.
I have created a Risks & Issue template to be able to manage risks, issue registry within projects (also because I am not a big fan of using excel as I like to see the history of the mitigation actions and impact). This enables QA/testers to log risks & issues on the go within the test management tool, against the project and made some sense to log it in there. Though the test management tool is only for the purpose to manage and control tests, providing a hassle free opportunity for the users to enter risks issues using my custom template, in the same location has increased visibility and helped to take quick actions.
Idea was for the testers to raise their risks related to QA/testing and as the PM is having access to the tool, she gets the full visibility of risks which are impacting the overall project. Only problem is that the risks status is shown under the ‘Test Runs & Results’ tab. Which is actually correct from the point & purpose of the tool. I thought Ill share this thought and to see what you think. I would be happy to see another tab for QA risks and issues, and work item types risk and issues (apart from test cases), to gather such as soon as possible using a very user friendly tool like TestRail.
I thought ill share my thoughts!