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TestRail Push to Jira times out when selecting project

I have my TestRail project linked to a Jira REST account. When selecting PUSH, I receive the pop up to select a project and then it remains pending for some time:

image

Eventually, I get a timeout pop up.

I’m not sure how to troubleshoot this. Any guidance would be great.

Hi @rkawas,

Thanks for reaching out! We’ll need to ask some specific questions about the Jira instance and additional troubleshooting questions. Please email contact@gurock.com to open a ticket with us so we can assist in resolving this. Thanks!