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TestRail makes opening issues slower in Jira


We have a Jira instance with TestRail Integration for Jira app.
Everything works fine, but when we are trying to open issues in Jira Search where TestRail is enabled, opening of issues takes about 0.5 seconds more than issues where there is no TestRail.
We tried to
Could you please tell us, why the TestRail app in Jira can make the delay during opening issues in Jira Search (Detail View)?
Is there what can we do to reduce the delay?

Jira Software Server - v.8.5.7
TestRail Integration for Jira - v.
Testrail v6.2.2.1107


Hey Alexander,

Welcome to the TestRail Community and thanks for reporting this performance issue. I apologize for the unpleasant experience and just wanted to follow up if you’re still experiencing the issue ?


Hi @shanu.mandot,

Yes, the problem still exists.
And I would add that the Jira instance is quite big.
There are many projects, issues, worklogs etc.

Maybe do you know something which we could test or reconfigure for that?

Thank you!

Best regards,


Thanks Alexander for your confirmation. I was discussing this performance issue with my team and they would like to have more details to help you in resolving / troubleshooting the same.

I would request you to send us an email at and rest assured our team will get back to you. You can always email / message me for the tracking purpose.