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TestRail login issue


Hi Team,

I am facing below error message, when I am trying to login to TestRail:
External auth: Bind: Invalid credentials
This issue is continuously repeating whenever I change my Email Account password
Then i requested our IT Team reset my AD password. After AD password reset, I am able to login with new password. But this might be only a temporary solution. I face the issue again when I change my Email Account password. Not sure how to fix this issue in TestRail. Please advise.



Hi Vijay,

Thanks for your posting. What do you mean with Email Account password? The password for your TestRail user? This would be independent of your AD login and you would still be able to log in with your AD username and password. It’s just important to use the AD login and not your email address when trying to log in to TestRail.