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TestRail launch failed -ioncube-



the launching of testtrail is failing, we have the error below:

" (ionCube loader not installed. Please contact us at /home/www/xxxxxxxxx/sys/models/session.php).

ionCube is already installed and working, when i type php -v i have:

"PHP 5.4.39-0+deb7u2 (cli) (built: Mar 25 2015 08:33:29)
Copyright © 1997-2014 The PHP Group
Zend Engine v2.4.0, Copyright © 1998-2014 Zend Technologies
with the ionCube PHP Loader v4.6.1, Copyright © 2002-2014, by ionCube Ltd.

I have also already added in the php.ini (in /etc/php5/apache2 and /etc/php5/cli) the following line:


So i don’t understand the reason of the error, can you help me please.

thank you



Thanks for your posting. Can you please check this with a phpinfo() and send the result via email to



Hi Tobias,

Already done got response from Dennis that it is not possible to know the reason of the error



Thanks @chesofai! We will make sure to continue via email then.



Was this resolved? I’m seeing the same error.