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Testrail Jira plugin issue


#1

User is not able to see Test cases and Test results though Testrail jira plugin.
Despite user is logged in Testrail using the same browser, it cannot see both cases and results.

Further, no other users in Tierra_testrail have a similar issue.


#2

Because you can see the “Log in to TestRail” button user os NOT logged in. I think his session has timed out,

BR,
Volodia


#3

Hi Damiano,

Thanks for your post! It’s possible that the user has third party cookies disabled, which could cause similar issues. This setting is enabled by default on browsers, and would need to be enabled in order for the TestRail authentication details to be used for the add-on. I would recommend checking to be sure that this is enabled, or trying in a different browser (or in incognito mode) to be sure that there aren’t any browser conflicts causing this. Hope this helps!

Regards,
Marco


#4

Issue has been solved.

Thanks.
Damiano