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TestRail (cloud) Integration with Jira (cloud) failing


#1

How do I debug this?


#2

Settings for TestRail


#3

Settings in Jira


#4

Newly generated api key (from Jira link)

and that’s what i get.


#5

Hi Peter,

Thanks for your posting. Is the JIRA integration working from TestRail’s side? I.e. you are able to push and lookup JIRA issues from TestRail’s uster interface? If you only see a login button in JIRA, this is likely a cookie issue with your browser and this may be caused by browser configurations that are too strict (e.g., if they don’t allow/respect cookies in iframes). Can you try this with a different browser, e.g. Google Chrome?

Cheers,
Tobias


#6

@tgurock
You nailed it. Company cookie policy was messing with the integration and adding both domains to exception list fixed the issue.


#7

Glad to hear this helps, Peter!

Cheers,
Tobias