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Testrail attachments not opening 2


#1

Hi,

I use windows server 2012 r2
TestRail App in C:\inetpub\wwwroot
Attachments in C:\inetpub\pictures

I can add attachment to test case, and image added to attach folder (check in folder)
But if I open test case I don’t see image-preview. Why?
And if I click to image-place I see loader, loader, loader…
Help me, please! How fix it?


#2

Hey there. Thanks for the post!

With images that are attached to posts using the attachment option (in the right column) by default you won’t see a preview of the image, just the file name and an icon. If you are adding the image into a text field to be embedded, it should use a local reference to the image and display it in the text field. If you’re not able to view the images when clicked as an attachment or when embedded into a text field there could be an issue with the attachments directory you’re using or user permissions for the TestRail user/system.

As a first step I would recommend double checking the attachments directory you’ve specified is fully writable to the IUSR user.

If you’re still having trouble, please reach out to our support team at contact@gurock.com so we can get a little more information about your set up and our team will be happy to help further. Cheers!