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Testrail on Windows 2012 R2 don't start the Install

I have installed Testrail on a Windows 2012 R2 server.
After install all prerequisites like IIS, PHP, ioncube loader and copy the Testrail package to the wwwroot Folder I get only a HTTP 500 Error when I open the Web in my browser.

  • Test the IIS with other website -> OK
  • test PHP -> OK
  • iocncube loader -> OK

Can somebody help.
Many thanks!


Hi @Joerg,

Thanks for reaching out! We’ll need some information regarding this issue. Please send us an email to as this will create a support ticket to our support engineers.


this is already done. Ticket 265756