This is a guest posting by Johanna Rothman.
When managers believe testing is a service—or worse, a shared service—the product suffers. That’s because software development, especially agile software development, is about how the team learns as a team. Instead of thinking of testers as providing a service, learn how the testers can help managers think about product development instead of a project.
This is a companion discussion topic for the original entry at http://feedproxy.google.com/~r/gurock/~3/BW-Ezrgu_nE/