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Tester’s Diary: Designing Effective UX Testing


This is a guest posting by Carol Brands.

As a tester, I always wish I had more communication with our customers. I have plenty of access to our support staff, whom I often ask to act as a customer surrogate, but there’s something about talking directly to customers that makes me feel enthused and confident about my ability to test our products to meet their needs.

This is a companion discussion topic for the original entry at