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Test rail causing issues after jira upgrade

Hello we have Testrail plugin installed in our jira instance. we’ve upgrded it yesterday since then test rail is causing issues. we’ve tested by disabling the addon and jira issues show up properly and able to update them. If test rail is enabled unable to access issues from the projects that have test rail enabled.

attached screenshot and HAR file. could you please help us how to fix this?


Hi @hgunturu,

Thanks for letting us know of the issue you’re having. So we can look into this further and work to resolve this issue, can you send an email to our support team at

In this email, can you also include the Jira DC and TestRail versions your team is using?