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Shortcuts missing after update to TestRail 6.4

Hi all,

our team uses extensively shortcuts while creating new test cases, e.g. ctrl + . for new step and ctrl + s for saving.

Is it planned as part of new release to replace shortcuts? I cannot find it on release notes page.

If intended what are the new shortcuts?

Anyone else having same problem?

Best regards


Hi @Mislav - I just tried this out on Mac OS using Chrome; Ctrl + “.” & Ctrl + “s” worked fine for me with regards to creating additional steps and saving the case, respectively.

Can you let us have some more information about your environment so we can investigate further?


I happened to notice this was already posted. I have the same issue with CTRL+. not adding steps since the update.

I’m using Win 10/Chrome(current), CTRL-S wants to save the webpage has an HTML file. I couldn’t find where this might have been an option/setting that got changed.

Same problem using Edge as well.

I tried other shortcuts as well, and none of them function. I’m suspecting windows might be overriding the TestRail shortcuts, if that is an accurate description.

Hi @sjpknight,

here is the overview of shortcut behaviour:

Windows 10

Chrome: Version 84.0.4147.105 (Official Build) (64-bit)
CTRL + “.” - nothing happens
CTRL + “S” - Save as .html window opened

Microsoft Edge 44.18362.449.0
CTRL + “.” - nothing happens
CTRL + “S” - nothing happens

Firefox 78.0.2 (64-bit)
CTRL + “.” - nothing happens
CTRL + “S” - Save as .html window opened

Same behaviour observed by all testrail users.

Empty cache and Hard reload does not help either.


Thanks for the detailed info. The Support Team is notified about this issue and they are currently investigating it.


Hi @sjpknight @shanu.mandot,

do you have any news about this issue?



Thanks for your response. Unfortunately, we don’t have any ETA on this yet.

However, stay tuned for more update on this issue.


Hi @shanu.mandot ,

any news about fix for this issue?



Thanks for reaching out. While there is no estimate of when this will be resolved, I have relayed the feedback to our development team further examine this.


Hey @shanu.mandot,

on the keyboard shortcuts are still not working when editing a test case (using Windows 10 and Chrome 86).

Best regards.

(This seems to be duplicated by: Save shortcut is not working after update)


Hey Carsten,

I have already provided an update on the other post.

This issue is still not fixed. However, please stay tuned for more updates on this.


Any luck fixing this issue?

All hotkeys with the modifier key don’t work for about a half of year.
It affects the productivity badly in cases with creating new steps and rearranging the existing ones.

Please, could you give us any estimate? It is really important functionality.

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Hey Alexander,

Welcome to the TestRail Community and thanks for your post !

This bug is still in development / testing phase. However, once it is fixed, I will provide an update here.


1 Like