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Sendgrid links when pushing defects


Weare using Test Rail cloud, with a customized defect tracking by sending emails when a defect is pushed, then those are processed with regex to gather certain information from the links in the body message. Today, all the defects reported had errors because the links in the emails were replaced with Sendgrid links.
Is there any way to disable the sending masking? We have problems with our customization and we need to figure out how to solve it, and also we are feeling like Testrail are tracking how we use the tool without any warning.