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Restoring the backup on cloud


We are using the cloud setup of TestRail for around six months.

We have recently tried the ‘Admin -> Subscription -> Export and Backup -> Schedule Export’ feature of TestRail and it created a backup zip file.

Upon extracting it, we have got SQL backup files.

Can anyone from TestRail team please help how can we restore it as we currently are using cloud setup and we do not have the access to database?



Hi Umair,

The backup you have downloaded is for your own on premise archive. If for any reason you have specific time/date or audit purposes. With TestRail Cloud we take regular backups daily, this process will appear with a message that your instance is in “maintenance mode” if someone were to try an access your TestRail instance during the backup. This process can take seconds to minutes, depending on how large your instance is. These backups are stored for up to a month, depending on storage needs.

If you are needing a restore with TestRail Cloud, please contact us immediately (at with information to which date and time (with timezone) you would like to have restore performed. Keep in mind these are full database backup/restores, as such any additional information added beyond the backup timestamp will be lost.

Thanks vtran for the info, this is really helpful.

In addition, can you please tell me what is the exact frequency at which you perform the backend backup?

We are using TestRail cloud setup and we need to know exactly after how much time you guys take the backup so that we may plan our own test cases backup accordingly. Also if we ask you to restore a certain backup, then exactly how much time will be taken to complete this activity. Also, will restore of backup cover in our existing cloud based license or will we need to pay extra for it?

Waiting for the reply.