We are running a report that usually only takes a couple minutes to run, but beginning a few days ago, the report keeps running and will not finish. We have read the post “Reports running endlessly” at Reports running endlessly (apparently) and have checked the Background Task according to http://docs.gurock.com/testrail-admin/howto-background-task and that is not the issue - the Background Task is active and being triggered every minute. We have also bounced the app, and that has not fixed the issue. Please advise. Thanks.
Thanks for your posting! This may be caused by the memory limit of your PHP environment which can be quite low by default and you can increase this as follows: