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Reference and defect link from testrail to Jira is not enabled


#1

Hi ,

I have integrated TestRail with Jira but when I link a bug or reference to a test case I can just see the Jira issue Id mentioned but not able to trace back to Jira from TestRail i.e Jira issue is not clickable and also I can not look up issues and bug reports
directly from TestRail which is fetched from Jira. Any help on this would be much appreciated!


#2

Hi Shiva,

Thanks for your posting. Have you used the Configure JIRA Integration button to set up the integration in TestRail? This button can be found on Administration > Integration in TestRail and this would link TestRail to JIRA:

http://docs.gurock.com/testrail-integration/tools-jira

Cheers,
Tobias


#3

hi tobias,

Yes I have configured Jira integration


#4

Hi Shiva,

Can you please send a screenshot of the Administration > Integration to our help desk at contact@gurock.com so we can take a look? Please also include a screenshot of a case and/or result with linked issue IDs.

Thanks,
Tobias


#5

I don’t have admin access right now so administration section is not visible to my testrail instance I have raised a request for the same, I will share the screenshots once I get it . Thanks for quick response :slight_smile:


#6

Thanks, Shiva. Happy to review your configuration and an email with the screenshots to contact@gurock.com would work best.

Cheers,
Tobias