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Q: To put a value into Defects field requires a Test Result?

Sometimes a defect is found outside the testing process (e.g., customer reports an issue). Is it possible to enter this value into the “Defects” field without doing so by adding a test result?

Asked a different way, is it possible to link the defect (via the “Defects” field) to the “master” Case ID and not a test run?

Having it relate to the ‘master’ case would kinda break the design as that defect would stay with the “master” test case since it is the base test case.

If it would fail as part of a test run then I would mark it as failed and why/how it was found then assign the result.