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"Push" defects with Redmine integration: code 404



I am needing some help to integrate Redmine with Testrail.

The version of TestRail that I am using is the cloud version, I created user variables to mapping the redmine users, and the data access are correctly entered.

But when I “push” trying to link an issue, an error is shown: “Plugin “Redmine” returned an error: Invalid HTTP code (404). Please check your user/password and that the API is enabled in Redmine.”

Any ideas?

Thanks in advance