Join 34,000+ subscribers and receive articles from our blog about software quality, testing, QA and security.

Push defect not pushing custom field properties

I added custom field (Tester) Jira integration panel. And i can see my value on push defect dialog. And i can create a bug issue on jira from there. But my Tester field is empty on Jira. How I can solve it?

Hi @israg,

Thanks for reaching out! With the current TestRail/Jira integration not all custom field types are supported. In your scenario, it sounds like you’re using a User Picker field, which may populate in the push dialogue, but will not save the value when the push is completed.

This is known behavior, and I’ve added your feedback to an existing internal request to have the development team explore supporting user picker fields in an upcoming release. We don’t have an estimate on when this will be available, but is definitely something we’ll be looking into for future updates.