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Push defect fields not editable


I tried to configure integration between TestRail and JIRA. When I click the Push option next to the Defects in the Add Result applet, it presented me with another applet which include key fields, like Project, Issue Type, Assignee, Priority, and Issue Links. But these fields are blank and uneditable.

How do I fix this?


The same situation. I integrate Testrail with JIRA, both in the cloud. All dropdowns are disabled, except Priority, lol.

When I try to push a bug, the message “Field Project is a required field” appears.


The problem is solved. User Testrail was inactive in JIRA.