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Plugin error with bugzilla upon clicking "submit"


#1

Greetings all,

I have been trying to integrate bugzilla to testrail with the much appreciated help of both support teams and it is almost working.

I am hoping that someone will be able to find a solution to the error I am now getting: As I click the submit button, once I have entered all mandatory fields, I get an error message (see image)

Did any of you ever encounter this? If so, do you have a solution?

Thanking you all in advance,
Fran


#2

Hi there!

This error message is directly returned by Bugzilla to TestRail. Based on the error message it appears that Bugzilla tried to send some kind of email, perhaps a notification email, when the issue was added. This appears to have failed and Bugzilla returned this as an error via the API. Could you check any SMTP/email server settings in Bugzilla or disable notifications in Bugzilla?


#3

I wrote to the Bugzilla support team and they changed a setting and it now works.

Thank you for taking the time to answer me.

Kindest regards,
Françoise


#4

Hi Françoise,

Great to hear that you got it working now!