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Plugin error with bugzilla upon clicking "submit"


Greetings all,

I have been trying to integrate bugzilla to testrail with the much appreciated help of both support teams and it is almost working.

I am hoping that someone will be able to find a solution to the error I am now getting: As I click the submit button, once I have entered all mandatory fields, I get an error message (see image)

Did any of you ever encounter this? If so, do you have a solution?

Thanking you all in advance,


Hi there!

This error message is directly returned by Bugzilla to TestRail. Based on the error message it appears that Bugzilla tried to send some kind of email, perhaps a notification email, when the issue was added. This appears to have failed and Bugzilla returned this as an error via the API. Could you check any SMTP/email server settings in Bugzilla or disable notifications in Bugzilla?


I wrote to the Bugzilla support team and they changed a setting and it now works.

Thank you for taking the time to answer me.

Kindest regards,


Hi Françoise,

Great to hear that you got it working now!