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"PCDATA invalid Char value 8" when import .XML files

Since we want move test case from “A” company to “B” company (both use TestRail)

First, we import .CSV file but meet this question
( Test Steps and Expected Result details to separate needed for upload CSV template )

So we use .XML file (UTF-8), but happened “PCDATA invalid Char value 8” when importing

Anyone can help me