Subscribe Join 180,000+ subscribers and receive articles from our blog about software quality, testing, QA and security. Subscribe

Password error - emails not sending

We are getting errors when I set up a new user and when I click the password reset button. It looks like TestRail is unable to send emails at the moment.

The error messages being received are:

  1. When setting up the user: “The user was added successfully but an error occurred while sending the invitation email. The user can request a new password on the Forgot Password page if needed. You can send a manual email to the user”.
    2: When sending a reset password email: “An error occured while sending reset password email”.

Can you look into why this might be please?


Does your company have a server installation or are you using the cloud version of Test Rail?

Hi Karen,

Are you still facing this issue ? If yes, could you please send us more details (including your account details) to