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Ontime_REST Reference and Defect URLS


#1

Have the defect and reference URLs changed for integrating with the hosted Axosoft site? If I use the URL’s in this documentatiion: http://docs.gurock.com/testrail-integration/tools-ontime, and I hover over the “defects” link, I get “plugin ontime_rest returned an error: the requested defect does not exist”. If I use that URL and visit the axosoft page directly it gives me an error.

However, if I modify the Defect View URL to this: https://ourcompanyname.axosoft.com/viewitem.aspx?id=%id%&type=defects&force_use_number=false I can visit the Axosoft site directly and it works But, in Testrail the Defects link still gives the same error message.

Has anyone encountered this?


#2

Hi there,

Thanks for your post! The Lookup Feature when hovering over a defect ID would be provided by the defect plugin details, and the add/view URLs wouldn’t manage this. The error you’re seeing is likely related to the integration settings (e.g. the address= line) being misconfigured. I would recommend taking a screenshot of your Administration > Integration page and sending this in directly to contact@gurock.com so that we can assist in troubleshooting your integration settings.

Regards,
Marco