We used testrail for a while and all was good. But last week almost all of our testcases seem to break. I can only see “Preconditions” part of testcase. No steps and no expected result. It doesn’t work in both “Test suits and cases” and “Testruns” sections.
Thanks for the message. It’s very likely that changes have been made to the Administration >> Customizations fields. Either custom fields were modified or the templates being used were removed. You will want to review these configurations to ensure the proper custom fields and templates still exist and are setup properly.
If using TestRail Cloud, email us at firstname.lastname@example.org with a date in mind to request a full database restore. For TestRail Server, these backups are managed by your TestRail admin or IT team responsible for the hosting.