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No cases or results are shown in the JIRA Server after integration and add-on installation


Hi there, Gurock team!

i’d like to clarify some simple, I guess so, question:
We’ve just integrated TestRail with JIRA (which already has your add-on) and would like to see results&cases linked to each issue, like this one

But, there no such data in JIRA. Is there any additional options we should do to make it happen?

Best Wishes,


Well, the issue has been investigated - we have a few Testrail instances bought and only one JIRA, so the add-on was configured only for the first one.

Is there any opportunity, to configure it on multiple testrail instances?