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New users did not received email notification

Hi all,

I created TestRail users today. Gave them correct access. But even after waiting for more than an hour, the users have not received the email notification to login to TestRail.

I tried to “forget” these users and re-do the user provisioning for them. But still can’t get the email. I then forced them to change password but that didn’t work either.

Please help.

Hey there,

Happy to help out. Please send an email to with your account details and any further information regarding the issue and we would be happy to have a look.