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Multiple JIRA logins


#1

Our installation has 2 users and I set my login as the integration point. However when one of my team wants to raise a bug and enters there details also I am finding that they are getting a 401 from Jira. Is this due to authentication is on my login?

Any advice would be gratefully received.


#2

Hi Simon,

Thanks for your post! The integration would use your user if you set this as the fallback user under Administration > Integration. If this works for you then it would also work for other users as well. If they’re receiving a separate 401 error, then it’s likely that they also have some JIRA credentials entered under their profile > My Settings > Settings tab which is causing the issue. We can also help troubleshoot this if you can send in screenshots of your Administration > Integration page and the error you’re receiving directly to contact@gurock.com. We’re happy to point you in the right direction from there.

Regards,
Marco