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Multiple JIRA logins


Our installation has 2 users and I set my login as the integration point. However when one of my team wants to raise a bug and enters there details also I am finding that they are getting a 401 from Jira. Is this due to authentication is on my login?

Any advice would be gratefully received.


Hi Simon,

Thanks for your post! The integration would use your user if you set this as the fallback user under Administration > Integration. If this works for you then it would also work for other users as well. If they’re receiving a separate 401 error, then it’s likely that they also have some JIRA credentials entered under their profile > My Settings > Settings tab which is causing the issue. We can also help troubleshoot this if you can send in screenshots of your Administration > Integration page and the error you’re receiving directly to We’re happy to point you in the right direction from there.