I did some searching and couldn’t find any info on this but my scenario is this:
I have a batch of cases with multi-select values 1 and 3 and I want to bulk edit them to add value 2 so that the multi-select field value is now: 1, 2, 3. If I try to mass-edit and add multi-select value 2, the functionality will delete 1 and 3 and leave only the 2 value I added unless I have the new edit be “1,2,3”.
Adding all the values I need when I edit would solve my problem but I don’t know the values I’m adding to most of the time. Sometimes the cases might be 1 and 3, but sometimes they might also be 1 and 4, or 4 and 5.
Is there no other way to simply add a value without doing it for each case individually?