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Max retries exceeded error

I have a python API script that uses get test cases from a section and it’s subsections recursively.
However, if a particular section has too many subsection branches, I receive the following error:

error: HTTPSConnectionPool(host=‘www.testrail.***.com’, port=443): Max retries exceeded with url: /index.php?/api/v2/get_section/269835 (Caused by SSLError(SSLEOFError(8, ‘EOF occurred in violation of protocol (_ssl.c:777)’),))


Hey Ranit,

Welcome to the TestRail Community and thanks for your post.

There are no known issues related to this API so far.
Hence, please send us an email to so that our Support Team can investigate this further.