Hi folks - after some investigations and discussion with Axosoft, our current resolution to this is the following:
- In your Axosoft Manage Workflows settings, in the workflow for your project - create a new Workflow Step called bug, defect or whichever name suits your team.
- Under Step Actions for the new Workflow Step, set the Work Item Type to “Bug (Issue)”.
- Under the Allowed Next Steps settings for the new Workflow Step, check all the allowed Next Steps for bugs/defects (or create new ones as desired).
Save your Axosoft changes.
Check your integration settings in TestRail. In particular, the defect view and add URL’s need updating from type=defects to type=features, so you end up with the following:
Now, when you push a defect from TestRail to Axosoft, you can do so in the normal way - but with an additional initial step of setting the Workflow Step to whatever you called your new step from bullet 1 above.
Dave & George, hopefully that goes some way to resolving the issue for you, though I appreciate it may not be a perfect solution. Based on my understanding from Axosoft, ALL new items are created as “Work Items” - which correspond to Features in their API. There is no way currently to create a new item of type Defect.
However, if you think there is a better or more preferred solution than the one I’ve outlined above, please do let us know and we’ll do our best to work with you and arrive at a better solution.