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Jira Ticket Descriptions created with rich text editors like JEditor are not readable in TestRail



we currently use in Jira the rich text editor “JEditor” ( to enhance our ticket descriptions and comments.

However as a result of this the Reference popup in TestRail doesn’t display the description in a proper way anymore.

Example: Text “Test Ingo” in Jira in bold will be displayed in TestRail like this “{}Test Ingo{}”

As we import eg Email into Jira as well, the description in TestRail can look very strange and hard to read.

Has anybody an idea how to fix this issue?