[Jira-TestRail Integration] 'TestRail: Results' and 'TestRail: Cases' do not appear in Jira

[garry_yuen]

Jira

• Admins have configured the Jira/TestRail Configuration as instructed in http://docs.gurock.com/testrail-integration/tools-jira-server
• Located 3 issues (Jira1, Jira2, Jira3)

TestRail

• Created 3 testCases (TestRailTC1, TestRailTC2, TestRailTC3)
  – TestRailTC1-3 set to
  — TestSuite
  — TestRun
  — Jira issues (Jira1, Jira2, Jira3) via testRail.references field
  – TestRailTC1-3 testCases had testResults applied to them (TestRailTR1, TestRailTR2, TestRailTR3)

Jira-TestRail

• Open up Jira, go to Jira1
  – Under the tabs for ‘TestRail: Results’ and ‘TestRail: Cases’, nothing appears even though mappings appear to be present in TestRail and Jira (?!?)

I don’t have Jira admin rights so I can’t see admin settings in Jira, but I can forward information on to Jira admins for things to check.

Any info/guidance on how to resolve is much appreciated, thanks!

[garry_yuen]

[garry_yuen]

[tgurock]

Hello Garry,

Thanks for your posting! Could you please check if your TestRail instance/installation uses HTTPS or HTTP instead? Assuming your JIRA is using HTTPS, then TestRail also needs to use HTTPS as browsers would otherwise block/not show the TestRail integration panels in JIRA.

Cheers,
Tobias