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Jira testrail integration problem


There is a problem with the integration of jira and testrail. In jira and testrail authorization via ldap, so the password is the same in them.
Integration is configured and users can do push to create a task in jira. but after the scheduled change of the domain password, some users can not make push, although the login and password are the same in jira and testrail, and in the settings of personal users have the necessary login and password after the change.
There is an error 401, ostensibly not the correct login and password, and in what that project testrail the user can make push, and in others is not present. The problem can be solved if the user is recreated and then the push can be done again in any project. But once again change the password and then you can not make pushing anywhere.
can you help?