Hello, I hope you can help,
When attempting to push or view a defect (by hovering over it) I am met with the error message:
Plugin "Jira_REST" returned an error: Invalid user or password or insufficient permissions for the integration user (HTTP code 401). Please make sure to use your actual JIRA username for the integration (not your email address, for example).
I have seen a lot of topics on this, but nothing that has worked yet, so I’m going to start off by letting you know what I have checked.
The settings work with the generic username and password i created for a fallback, but it is rejecting my own credentials. So the rest of the config works
I am using the username, not an email address. I have checked that the username is correct repeatedly.
I am an admin on the Jira and have access to the project.
I am sure the password is correct. If I paste from clipboard it lets me log in to Jira. if I paste it in my user settings (on testrail) I fail to connect. If I paste it into the plain-text defects integration setup, I fail to connect. If I do the same with the fallback information, it works.
I’d prefer everyone to use their own credentials, but until I find out why my own don’t work, I don’t feel comfortable trying to achieve this.
Any help would be much appreciated.