I must be overlooking something obvious. Our JIRA integration with TestRail has been working great for several months but this week we had to change our JIRA passwords. When updating our JIRA passwords in TestRail (My Settings / Settings / JIRA Password), the new password is not being saved. I’m entering the new password, clicking SAVE SETTINGS, and TestRail reports “Successfully saved your settings”. Yet when I go back into My Settings / Settings / JIRA Password, I can tell the original password is still there (shorter number of characters) and TestRail will not show me any linked JIRA defects (Invalid user or password or insufficient permissions for the integration user (HTTP code 403)).
What am I doing wrong?